Contact Mostbet

Our support desk for India and Nepal works 24 hours a day, 7 days a week, in English and Hindi. The fastest route is the live chat: the chat icon sits in the bottom corner of every page of the site and inside the app under the profile menu. A first reply usually arrives within a couple of minutes, and most questions about a login, a deposit or a bonus are closed in the same conversation. For anything that needs an attachment — KYC documents, a payment receipt, a screenshot of an error — write to support@your-domain from the e-mail address registered on your account.

Live chat, around the clock

Open the chat while logged in so the agent sees your account ID at once; if you cannot log in, type the phone number or e-mail you registered with. State the problem in one line — for example "UPI deposit of ₹2,000 at 21:40 not credited" — and the agent asks only for what is missing. Hindi is available at any hour; Nepali-speaking players are served in English or Hindi. Chats are saved to your account, so you can reopen a case later without repeating the story.

E-mail for documents and disputes

Use support@your-domain for verification files, payment receipts and any complaint you want in writing. Replies normally come within 24 hours, up to 72 hours during KYC peaks such as IPL weeks. Send documents as clear photos or PDFs, uncropped, with all four corners visible; a PAN or Aadhaar card for India, a citizenship card or passport for Nepal, plus the selfie the agent requests. Never send card numbers or full UPI PINs — we never ask for them.

What to include so a case is solved in one message

For a payment query: the method (UPI, PhonePe, Paytm, eSewa, Khalti, IME Pay, bank, crypto), the amount, the date and time, and the transaction ID or UTR number from your banking app. For a withdrawal that is still pending, add the request ID from the "My withdrawals" list; the withdrawal page shows the normal processing times per method before you write. For a bonus that did not appear, tell us which offer you chose at registration and the deposit amount — the sport offer needs ₹300 (NPR 200) and the casino offer ₹1,000 (NPR 1,500) in one payment.

For an access problem, mention whether you tried the app and which network you are on, since the mirror and app routes solve most ISP blocks without our help.

Account limits, self-exclusion and closures

Requests to set or lower a deposit limit, to pause the account, or to self-exclude are handled in chat at any hour and confirmed by e-mail. Lowering a limit applies immediately; raising one takes effect after a 24-hour cooling period. Options are described on our responsible gaming page. If you want the account closed permanently, write from your registered e-mail; a pending withdrawal is paid first, and the closure is then irreversible.

Before you write

Many questions are already answered in the FAQ block at the bottom of each page: the deposit page lists minimums and crediting times, and the login page covers password and OTP recovery. If the answer is not there, the chat is one tap away — we would rather hear from you early than after a problem has grown.